Shipping policy
Details
- Orders are despatched from our warehouses located in Sydney, Melbourne or Coffs Harbour.
- We ship on normal business days (excluding public holidays)
- In general, if orders are placed before 8am and the items are in stock, they will be despatched on the same day or on the following business day. However, in peak times, orders may be despatched on the following business day.
- We use Australia Post & Sendle.
- Generally orders are shipped with Signature on Delivery and Tracking, unless an 'Authority To Leave' shipping option is selected.
- If you select an 'Authority To Leave' shipping option (ie "Safe Drop" or "Have my delivery left in a safe place" or "Leave my parcel on the doorstep if not at home") or elect to have the parcel left on your doorstep via the Australia Post tracking system, we will not responsible for lost, stolen, missing or undelivered parcels.
- Please track the movement of your parcel and inform us immediately if you notice anything unusual.
- Undelivered items returned to FitTrack Australia will incur a $25 handling / restocking fee.
- Redelivery of returned items will incur shipping fees.
Shipping Times
- Shipping during COVID-19 or peak online shopping periods: Whilst we endeavour to process and ship your order as soon as possible, due to the surge in demand in online shopping, delivery times can vary.
- Standard Shipping: Delivery times can range between 5 - 12 business days depending on the destination. (During COVID-19 / peak periods - between 7-21 business days)
- Express Shipping: Delivery times can range between 2 - 7 business days depending on the destination. (During COVID-19 / peak periods - between 5-18 business days)
- Please note, in peak seasons, delivery times inevitably be affected and so delivery times will increase.